Job Summary

Establish optimum and long-term relationship with customers, manage timely dispatches & smart/ effective logistics plans to meet market requirements, with optimum utilization of available resources and simultaneously work on continuous improvements.

Roles & Responsibilities

Key Responsibilities:
- Order management through ERP system – Quotation & Sales Orders
- Regular follow up with customers, on order status
- Custodian of Customer Master Management
- Planning dispatch schedule, ensuring faster throughput, weekly updates to customer on pending order status
- Handling prompt & error free documentation, timely shipment advice to customers and problem solving.
Generating Weekly Dispatch Plan, OTIF Tracking, Insights and Continuous Improvement
- Supporting role in inventory management, to minimize Inventory Obsolescence
- Handling and supporting the activities of direct reports during their absence
- Certificate of Origin registration with Ministry, Liase with Quality Team for timely registration of products with government authorities
- Handling customer complaints & coordinating with various departments for resolution
- Detailed understanding of import requirement of all customers, to ensure smooth & timely delivery of orders
- Customer relationship management
- Key account management

KPIs
Achieving OTIF as per targets
Achieving best rate through freight cost negotiations, error free export documentations and optimized loading of each container/truck
Achieving freight and documentation costs, within targets
Optimizing forecast accuracy
Adherence to business SOPs and safety targets
Customer Service Score as per target